[Important] I have read and agree to the "Terms of Service & Membership", "Overseas Delivery & Refund Special Policy", "Overseas Shopping & Delivery Guide", and "Privacy Policy". I understand that this product (Probiotics) is a health supplement and not subject to the 7-day right of rescission. Exchanges are not available for overseas orders in general; however, if the item is defective, damaged, or incorrectly shipped, you may request a replacement or refund under this Policy. If the parcel is destroyed in Singapore due to personal reasons—including but not limited to failure to collect, mismatch between recipient name and ID, incorrect shipping information, or invalid contact details—incurred costs including cross-border shipping, packaging, product cost, and disposal fees will be deducted from the order payment.
第二部分：官網正式條款內容（中英文對照）
海外配送與退款特別政策 (Overseas Delivery & Refund Special Policy)
1. 買家資料填寫義務與地址變更 (Buyer's Responsibility for Accuracy & Address Changes)
English: Buyers are strictly required to provide a complete, true, and accurate recipient name, delivery address (including the correct 6-digit Singapore postal code), and contact phone number at checkout. As identity verification (such as presenting a passport or official ID) may be required upon delivery or collection, the provided recipient name must strictly match the official identity document. If any information is incorrect, buyers must contact Customer Support within 24 hours of placing the order (and prior to dispatch). No changes to recipient details, delivery address, or order information can be made once the package has been shipped.
English: Once dispatched, a shipping confirmation with a tracking number will be sent to the email address provided at checkout. Our courier partners will also issue notifications via email or SMS upon arrival in the destination country. Buyers are responsible for actively monitoring their email and SMS notifications and checking shipping updates on the courier’s official website using the provided tracking number.
3. 不適用七天鑑賞期說明 (Exclusion of 7-Day Right of Rescission)
English: The products (Probiotics) sold on this website are cross-border health supplements. Due to strict hygiene, food safety, and temperature control requirements, all items are non-returnable once shipped. The 7-day unconditional return policy is not applicable. Exchanges are not available for overseas orders in general. However, if the item is defective, damaged, or incorrectly shipped, you may request a replacement or refund under this Policy. Returns or refunds are only accepted for defective, damaged, or incorrectly shipped items upon unboxing.
[Defects & Damage Handling Procedure] If you receive defective, damaged, or incorrect items, please take photos/videos as evidence (including clear unboxing footage of the outer box and product) within 3 days of receipt and contact Customer Support for re-shipment or refund. For detailed support contact channels and processing timelines, please refer to the [Overseas Shopping & Delivery Guide].
English: All parcels are shipped via Taiwan Post (Air Mail) and delivered locally by Singapore Post (SingPost). Any parcel that fails to be delivered due to personal reasons (including but not limited to failure to collect, incorrect shipping information, or refusal of delivery), or remaining unclaimed after Singapore Post’s retention period (the retention period for international registered mail by SingPost is 1 year), will be deemed completely abandoned by the buyer, including all rights of ownership and receipt.
English: In accordance with Section 4, if a parcel is destroyed in Singapore due to personal reasons (including but not limited to failure to collect, incorrect shipping information, or refusal of delivery), the goods will be destroyed locally and will NOT be returned to Taiwan. All expenses actually incurred from the transaction—including international shipping, packaging, product costs, and local disposal fees—shall be deducted from the payment made by the buyer. Any remaining balance after deducting these actual costs and losses will be refunded to the buyer; if the total expenses exceed or equal the payment, no refund shall be issued.
English: These Terms and any disputes arising from or in connection with cross-border transactions hereunder shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan). To the maximum extent permitted by applicable law, both parties agree that the Taiwan Taipei District Court shall be the court of first instance for the resolution of any litigation or consumer disputes.
